CRM not updating

Jul 15, 2010 at 10:16 AM

Hi,

I have used this tool successfully in the past but I am currently having issues with updating records in CRM. From the grid, the records show the colour code to say each record in the grid has successfully uploaded but when you look in CRM, no change takes place. I have downloaded a new copy of the tool and its files but no difference. Please help. What can I do? Many thanks in advance.