Newby to CRM and tool trying to login, but no go ..

Feb 8, 2011 at 9:19 PM


I'd like to use this tool, but have some problems logging in:

Trying to login from a client PC (not on the server) with the following settings:

Label : My CRM
Server: http://perpetualcrm/
User name: VroegopP
Password: *********
Domain: PGC
Authentication Type: Active Directory
Instance: Perpetual Trust Limited

In the above, "instance" is the organization name. I have also tried the server name as well as "perpetualcrm"

The message  is always the same: "Failed to Login. Instance (or organization) Perpetual Trust Limited (or whatever else I put in the Instance field) is not found on the CRM server. Please try again with a new instance."

Any suggestions?

Peter V.

Feb 9, 2011 at 12:07 AM


I've solved it myself.

When I enter "PerpetualTrustLimited" rather than "Perpetual Trust Limited", it works fine.


Peter Vroegop